TERMS & CONDITIONS
Metanoia Wellness Pty Ltd trading as Pam Hird Naturopath
ABN 75 638 689 255
Last updated: July 2026
By accessing or using this website, you agree to these Terms & Conditions.
Website information
Information provided on this website is for general information and educational purposes.
It does not constitute individual medical, naturopathic, nutritional or other healthcare advice.
General information cannot take into account your complete health history, symptoms, medications, allergies, pathology results or individual circumstances.
Healthcare information
Information about nutrition, herbal medicine, supplements, lifestyle, health conditions or symptoms should not be used as a substitute for individual assessment or appropriate medical care.
Do not disregard or delay seeking medical advice because of something you have read on this website.
No guarantee of outcomes
Health outcomes vary between individuals.
While recommendations are made with care and based on the information available, no particular treatment response or health outcome can be guaranteed.
Intellectual property
Unless otherwise stated, the written content, graphics, downloadable resources, handouts, branding and other original material on this website are owned by or licensed to Metanoia Wellness Pty Ltd.
You may view or print website material for your personal, non-commercial use.
You must not reproduce, distribute, republish, sell, modify or commercially exploit our content without prior written permission.
Third-party links
This website may contain links to external websites or resources.
We are not responsible for the accuracy, availability, content, security or privacy practices of third-party websites.
Website availability
We aim to keep the website accurate and available but cannot guarantee uninterrupted access or that all content will always be error-free or completely current.
Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Limitation of liability
To the extent permitted by law, Metanoia Wellness Pty Ltd is not liable for loss arising from reliance solely on general information provided through this website without appropriate individual assessment.
Nothing in these Terms limits liability where it would be unlawful to do so.
Changes to these Terms
These Terms may be updated from time to time.
The current version will be published on this website with the date it was last updated.
Governing law
These Terms are governed by the laws of Queensland, Australia.
CONSULTATION TERMS & CANCELLATION POLICY
Metanoia Wellness Pty Ltd trading as Pam Hird Naturopath
These terms apply to naturopathic consultations provided by Pam Hird Naturopath, whether conducted in person in Brighton, Queensland or online.
About your consultation
Pam Hird is qualified as a Naturopath, Nutritionist, Herbalist and Personal Trainer.
Current clinical services focus on naturopathy, nutrition and herbal medicine. Personal training services are not currently provided.
Consultations may involve discussion and assessment of your:
health history
symptoms
nutrition
lifestyle
sleep
stress
medications and supplements
pathology or other testing
health goals.
Recommendations may include nutrition and lifestyle strategies, herbal medicine, nutritional supplements, further testing or referral to another healthcare provider where appropriate.
Naturopathy and medical care
Naturopathic care is complementary healthcare and is not a replacement for appropriate medical assessment, diagnosis or treatment.
You should continue to consult your GP, specialist and other healthcare providers as appropriate.
Do not stop, commence or change the dose of prescribed medication without consulting the healthcare practitioner responsible for prescribing it.
If a symptom requires medical investigation, you may be advised to see your GP or another appropriate healthcare professional.
Your responsibility
For us to provide appropriate naturopathic care, please provide accurate and relevant information about your health.
This includes:
diagnosed medical conditions
current symptoms
medications
supplements
allergies and adverse reactions
pregnancy or breastfeeding
pathology and other testing
significant changes in your health.
Please tell Pam if any of these circumstances change during treatment.
Pathology and testing
Existing pathology and test results may be reviewed where relevant.
Additional testing may sometimes be recommended through your GP, private pathology providers or functional testing providers.
Testing recommendations and naturopathic interpretation of results do not replace medical diagnosis or medical assessment where required.
Herbal medicines and nutritional supplements
Herbal medicines and nutritional supplements may be recommended where appropriate.
Individual responses vary, and adverse reactions or interactions are possible.
Please advise Pam of all medications and supplements you are taking.
If you experience a suspected adverse reaction, stop the relevant product where appropriate and contact the clinic or seek medical advice depending on the nature and severity of the reaction.
Children and young people
Pam sees children and young people.
A parent or legal guardian may be required to provide consent and participate in the consultation, depending on the young person's age, maturity and capacity.
The young person's privacy, wellbeing and developing ability to participate in healthcare decisions will be respected.
Online consultations
Online consultations are available.
You are responsible for having a suitable internet connection and, where possible, a private environment in which to participate.
Technology occasionally fails. If a consultation is interrupted, reasonable attempts will be made to reconnect or make another suitable arrangement.
Online consultations are not suitable for medical emergencies.
Appointment fees
Current consultation prices are displayed on the website and/or booking system.
Fees may change from time to time.
Any applicable fees will be disclosed before booking or payment.
Cancellation policy
We understand that sometimes plans change.
Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
24 hours or more notice: No cancellation fee.
Less than 24 hours' notice: A fee of 50% of the scheduled consultation fee may apply.
Failure to attend/no-show: 100% of the scheduled consultation fee may apply.
Discretion may be exercised in genuine exceptional circumstances.
Nothing in this cancellation policy limits any rights you may have under Australian Consumer Law.
Communication
We may contact you by telephone, email or SMS regarding your appointments and care.
Clinical information may also be communicated electronically where appropriate.
If you have concerns about receiving sensitive information electronically, please discuss this with Pam.
Emergencies
Pam Hird Naturopath does not provide emergency or crisis medical services.
If you are experiencing a medical emergency, seek immediate medical assistance.
PRODUCT SUPPLY, SHIPPING & RETURNS
This policy applies to products supplied or sold by Pam Hird Naturopath following a consultation.
Products are not currently sold directly through the website.
Products
Products supplied may include nutritional supplements, herbal medicines or other health-related products recommended as part of your care.
Please follow the directions provided and any instructions appearing on the product.
Let Pam know about any new medication, pregnancy, breastfeeding, significant health changes or suspected adverse reactions that may affect the suitability of a recommended product.
Shipping
Products can be shipped within Australia.
Orders are generally dispatched within 2–3 business days after payment and confirmation of the order.
Products are generally sent via Australia Post.
Delivery times after dispatch are estimates only and may vary depending on destination, Australia Post delays, public holidays, weather and other circumstances outside our control.
Shipping charges, where applicable, will be advised before payment.
Delivery details
Please provide an accurate delivery address.
If you notice an error after providing your delivery details, contact us as soon as possible.
Once a parcel has been dispatched, we may not be able to change its delivery address.
Change-of-mind returns
Due to the nature of the health, nutritional and ingestible products supplied through the clinic, we do not accept change-of-mind returns where doing so would be inappropriate for hygiene, health or safety reasons.
Australian Consumer Law does not generally require a business to provide a refund or replacement where a customer simply changes their mind.
Faulty, damaged or incorrectly supplied products
Your rights under the Australian Consumer Law continue to apply.
If a product is faulty, damaged, unsafe, incorrectly supplied, not as described or otherwise fails to meet an applicable consumer guarantee, please contact us.
Depending on the circumstances and the requirements of Australian Consumer Law, you may be entitled to a repair, replacement, refund or other appropriate remedy.
A change-of-mind or hygiene policy does not remove consumer rights in relation to faulty or non-compliant goods.
Problems with your delivery
If your parcel is significantly delayed, lost or arrives damaged, please contact:
hola@pamhird.com
Please include your name and relevant order details so we can investigate.
HEALTH DISCLAIMER
Information provided by Pam Hird Naturopath through this website, blog, email newsletters, social media, handouts, downloads and other general educational material is intended for general information and educational purposes only.
It is not intended to diagnose a medical condition or replace individual medical advice, diagnosis or treatment.
Every person has different health needs.
Information that may be appropriate for one person may not be appropriate for another, particularly where medications, diagnosed conditions, allergies, pregnancy, breastfeeding or other individual circumstances are involved.
Individual naturopathic recommendations are made following consideration of information relevant to the individual client.
You should continue to seek appropriate medical care from your GP, specialist or other healthcare professionals.
Do not stop or alter prescribed medication without consulting the practitioner responsible for prescribing it.
If you have new, severe, persistent or worsening symptoms, seek appropriate medical assessment.
If you are experiencing a medical emergency, seek immediate medical assistance.
No particular health outcome or response to naturopathic, nutritional, herbal or lifestyle recommendations can be guaranteed.